Website Disclaimer

The information and services provided by The Midwives Circle and Wellness Centre Ltd are intended to support, educate, and empower you during pregnancy and the postnatal period.

We do not replace NHS maternity care or medical advice. Always consult your midwife, GP, or other qualified professional regarding your own health or your baby’s wellbeing.

While every effort is made to provide accurate, evidence-based information, we cannot guarantee outcomes. Use of our services and products is at your discretion and responsibility.

If you believe you or your baby require urgent medical care, please contact your NHS provider or emergency services immediately.

Complaints Policy

At The Midwives Circle and Wellness Centre Ltd, we are committed to providing safe, high-quality care and services.

If you are unhappy with any aspect of your care, course, or purchase:

1. Please contact us as soon as possible at [email protected].

2. We will acknowledge your complaint within 5 working days.

3. We aim to resolve concerns informally where possible, but if a formal investigation is needed, you will receive a written response within 30 days.

4. If your complaint relates to clinical midwifery care, we will respond in line with NMC Code of Conduct standards.

5. If you remain unsatisfied, you have the right to raise your concern with the Nursing & Midwifery Council (NMC) or the ICO (for data protection issues).

We view complaints as an opportunity to learn and improve our services.

Accessibility Statement

We want our services and website to be accessible and inclusive for everyone.

• Our website is designed to be readable with screen readers and mobile-friendly.

• We use clear fonts, plain English, and alternative text for images where possible.

• If you have accessibility needs (e.g., large print materials, adjusted session formats), please contact us at [email protected] — we will do our best to meet your requirements.

We are committed to continually reviewing accessibility and welcome feedback.