TERMS AND CONDITIONS

digital products

At The Midwives Circle and Wellness Centre Ltd, we believe in openness, transparency, and trust.

These Terms and Conditions apply to all digital products purchased from us, including (but not limited to) online courses, downloadable guides, workbooks, audio tracks, videos, and e-books.

By purchasing or accessing our digital products, you agree to these Terms.

They are written in accordance with UK consumer law and UK data protection requirements.

1. Purpose of Our Digital Products

Our digital products are designed to:

  • Provide evidence-based education

  • Support informed decision-making

  • Offer emotional reassurance and practical preparation

  • Complement, not replace, maternity care

Important:

  • Our digital products are for education and support only

  • They are not a substitute for medical care, diagnosis, or treatment

  • They do not replace advice, assessment, or care from your midwife, GP, obstetrician, or other healthcare professional

If you have concerns about your health, pregnancy, baby, or postnatal recovery, you must contact your own healthcare provider or local maternity services.

2. Educational Content Disclaimer

All content provided:

  • Is for general educational purposes only

  • Reflects UK maternity guidance, research, and professional midwifery experience

  • Does not constitute personalised clinical advice

Use of our digital products does not create a professional–patient relationship between you and The Midwives Circle team.

3. Accuracy, Evidence, and Updates

We are committed to providing high-quality, evidence-based information.

  • Content is accurate at the time of recording or publication

  • Digital products will be reviewed and updated:

    • When significant new evidence or guidance is published, or

    • At least every three years, whichever is sooner

Due to the evolving nature of maternity care, information may change. Users are encouraged to discuss decisions with their own healthcare provider.

4. Scope of Practice and Geography

  • Our content reflects UK maternity care, primarily within England

  • Practices and pathways may vary between NHS Trusts and internationally

  • We cannot provide guidance specific to maternity systems outside the UK

5. Access and Use

  • Digital products are available immediately after purchase, unless otherwise stated

  • Access is provided via secure online platforms

  • Login details are personal and must not be shared

Digital products are for your personal use only and must not be copied, shared, reproduced, resold, or distributed without written permission.

6. User Responsibility

By using our digital products, you acknowledge that:

  • You are responsible for how you use and apply the information

  • Decisions about your care should always be made in partnership with your healthcare provider

  • You will seek medical advice for any:

    • New or worsening symptoms

    • Reduced fetal movements

    • Labour or postnatal concerns

    • Physical or mental health concerns

    • Any concerns you may have for yourself or your baby/ies

7. Faulty Digital Products

You are entitled to a refund if a digital product is faulty, for example:

  • Files are corrupted or inaccessible

  • Content does not function as described

Please contact us within 30 calendar days of purchase at:
[email protected]

8. Non-Faulty Digital Products and Refunds

In line with UK consumer law:

  • Once a digital product has been accessed or downloaded, refunds are not available unless the product is faulty or required by law

For online courses specifically:

  • If less than 20% of a course has been accessed, you may request a refund within 31 days of purchase

  • If 20% or more of the course has been accessed, no refund will be issued unless the product is faulty

9. Intellectual Property

All digital materials are the intellectual property of The Midwives Circle and Wellness Centre Ltd.

  • Content is provided for individual educational use only

  • Any reproduction, sharing, resale, or distribution without written permission is prohibited

  • Unauthorised use may result in legal action

10. Limitation of Liability

To the fullest extent permitted by law:

  • The Midwives Circle and Wellness Centre Ltd is not responsible for decisions made based solely on digital educational content

  • We do not accept liability for outcomes arising from use of information without consultation with a healthcare provider

Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.

11. Data Protection and Privacy

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data collected is used only to:

  • Process purchases

  • Provide access to digital products

  • Manage accounts and improve services

Please refer to our Privacy and Data Protection Policy on our website for further details.

12. Contact Us

If you have any questions about these Terms or our digital products, please contact us at:

📧 [email protected]

At The Midwives Circle, we believe:

Birth isn’t just a physical experience — it’s an emotional one.
Our digital products are here to educate, support, and empower — alongside, not instead of, your healthcare team.

With care,
Katy & Katie
The Midwives Circle Team

General Information

For general queries, please email [email protected]